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Contacting Support
Before You Contact Us
To assist us to resolve your technical support issue as quickly as possible, please collect and provide us with the following information:
- Product name
e.g. newlook, centric, soarchitect, lookserver.
- Product version number and build date. eg newlook 7.0 (April 14)
-
In newlook and centric the version AND build date can
be obtained from the Help menu by selecting About newlook.
-
In lookserver the version AND build date can be obtained
from the default startup screen.
-
Many issues may have been addressed in the latest build
of a given version, so please ensure you are working with
the latest!
- A detailed description of the problem that includes:
- A capture/explanation of any error messages
- The steps required to duplicate the problem and associated files. ie if live access is not possible, usually NL file captures with SID and INI file are sufficient
- Explanation of how many PCs are experiencing the problem. eg all Windows 98 PCs have the problem but Windows XP PCs work fine.
- Troubleshooting steps you have tried.
- Your company name
Upon
gathering the above information, the support team
can be contacted on:
email: support@looksoftware.com
tel: + 61 3 9535 4444
fax: + 61 3 9535 4455
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