To assist us to resolve your technical support issue as quickly as possible, please collect and provide us with the following information:
Product name e.g. newlook, centric, soarchitect, lookserver. Product version number and build date. eg newlook 7.0 (April 14) - In newlook and centric the version AND build date can be obtained from the Help menu by selecting About newlook. - In lookserver the version AND build date can be obtained from the default startup screen. - Many issues may have been addressed in the latest build of a given version, so please ensure you are working with the latest! A detailed description of the problem that includes: - A capture/explanation of any error messages - The steps required to duplicate the problem and associated files. ie if live access is not possible, usually NL file captures with SID and INI file are sufficient - Explanation of how many PCs are experiencing the problem. eg all Windows 98 PCs have the problem but Windows XP PCs work fine. - Troubleshooting steps you have tried. Your company name Upon gathering the above information, the support team can be contacted on:
Upon gathering the above information, the support team can be contacted on:
email: support@looksoftware.com tel: + 61 3 9535 4444 fax: + 61 3 9535 4455