Contacting Support

Before You Contact Us

To assist us to resolve your technical support issue as quickly as possible, please collect and provide us with the following information:

• Product name
  e.g. newlook, centric, soarchitect, lookserver.
• Product version number and build date. eg newlook 7.0 (April 14)
  - In newlook and centric the version AND build date can be obtained from the Help menu by selecting About newlook.
  - In lookserver the version AND build date can be obtained from the default startup screen.
  - Many issues may have been addressed in the latest build of a given version, so please ensure you are working with the latest!
• A detailed description of the problem that includes:
  - A capture/explanation of any error messages
  - The steps required to duplicate the problem and associated files. ie if live access is not possible, usually NL file captures with SID and INI file are sufficient
  - Explanation of how many PCs are experiencing the problem. eg all Windows 98 PCs have the problem but Windows XP PCs work fine.
  - Troubleshooting steps you have tried.
• Your company name

Upon gathering the above information, the support team can be contacted on:

email: support@looksoftware.com
tel: + 61 3 9535 4444
fax: + 61 3 9535 4455