New UI (no 5250) delivers a streamlined, optimum UX for Asian Tigers.

For those times when refacing is not the best option, deliver a new UI – without the constraints of 5250. If you need a clean sheet to streamline workflow or the 5250 datastream is constraining you in some way, create a new form (rich client, AJAX thin client or mobile) and connect directly to your business logic (your choice RPG, C#, Java, COBOL, VBscript, etc..) or database.

The samples below are from Asian Tigers, a 3rd party logistics provider specializing in relocation services including shipping and storage for expats. Asian Tigers, based in Singapore, used newlook to extend the functionality of the existing RPG application to streamline customer service. The new functionality provided a 300% productivity improvement for customer service agents reducing typical customer inquiries from 6 minutes to 2 minutes and reducing call centre costs by $100K annually. The much improved User Experience was the result of a combination of refacing, a new rich client UI and integration with Excel and Word – all done with newlook. So remember, when the green screen flow makes refacing a poor choice, then create a new form in newlook and connect directly to your business logic (your choice RPG, C#, Java, COBOL, VBscript, etc..) or directly to your preferred database.

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