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Our
dynamic,
'on-the-fly'
solutions, newlook, centric
and soarchitect, help
organisations
rapidly
reuse,
extend,
integrate
and
web-enable
their
existing
IT
investments
into
the
world
of
composite
applications.
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Multi-platform ERP and CRM integration
Requirement
- The iSeries is a leading platform for ERP solutions including
among
others,
JDE, BPCS
and
MAPICS.
- A multi-platform integration solution
is required to realize full benefit from non-iSeries CRM
solutions that use non-iSeries databases like SQL Server,
Oracle, Domino etc.
- Seamless real-time integration
is
required between ERP Order Management and CRM customer
profile.
- Use centric
event
support
to integrate Order Processing with SQL Server, Oracle etc..
database.
- On initiation of order header processing, retrieve CRM customer profile information.
- Customer profile drives promotions pricing, e-mail order confirmation process, executed by centric script.
- On order acceptance, update CRM customer profile information.
- Improved customer service.
- Supports unified customer view.
- Reduced data entry requirements and errors.
- Fast, low risk implementation does not require changes
to
the
host
application.
- Improve
processes
and
bottom
line!
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