VicRoads chooses looksoftware's
smart
client technology, reducing average call time
by 40%
Melbourne,
Australia– December
19,
2005 – VicRoads is
the
statutory
authority
responsible
for
registration
of
4.3
million
vehicles
and
licensing
of
3.4
million
registered
drivers
in the state
of
Victoria,
Australia.
VicRoads
also
provides
a specialized
service
to
lenders
and
borrowers
of
finance
to
assist
in
the
purchase
of
motor
vehicles.
Its 2400 staff work in partnership
with
other
government
agencies
and
the
private
sector
to
provide
cost-effective
products
and
services
to
the
community.
The call centres handle nearly 300,000
calls annually from prospective vehicle purchasers. The
pre-purchase check requires access to three separate applications
to determine if the vehicle is suitable for legal purchase
and
all this information is vital to a safe and informed vehicle
purchase
decision.
Phil Reid, Manager
of the
Vehicles
Securities
Register,
said, "The
back-end
applications
are
large
and complex
so we wanted
an integrated
solution
that
did not
require
any changes
to existing
code. Changes,
or even
new access,
to back-end
applications
would involve
additional
resources, and therefore costs, from our outsourcing
partners. A non-invasive solution would provide faster
implementation and
payback."
VicRoads' adoption of non-invasive
modernization has delivered a ‘new’ solution
within a few months, composed primarily of pre-existing
functionality. This has been achieved without risk of
changes
to the core mainframe applications and by leveraging
existing
IT investments to deliver ‘new’ solutions
rather than starting
from scratch.
"This project highlights
the
rapid ROI and low risk offered by composite applications.
We’re reusing pre-existing functionality in a smart
way, integrating the applications and driving the workflow
through
a
modern
user
interface.
We’ve measured a
40%
reduction in
average
call
time,
which
means
a
positive
return
on
investment
within
4
months.
I
expect
to
see further productivity
improvements
as
operators
become
accustomed
to
the
new
system",
said
Phil
Reid. Read
full
story.
|
